DELIVERY
We offer Free Delivery on all orders placed within the United Kingdom using Royal Mails Second Class service.
We aim to dispatch items within 3-5 days after receipt of payment and are shipped via Royal Mail or Courier. You can select different postage methods at the time of checkout to meet your needs. Items may take a little longer during busy periods.
Shipping fees include handling and packing fees as well as postage costs.
Please note our courier service is a signed for service. This is a next working day delivery service.
At present we're unable to deliver to The Channel Islands, PO boxes or BFPO Addresses.
Our order cut off is 2pm Monday - Friday. Any orders placed after this time or over the weekend, including any bank holidays will be processed the next working day.
For orders being delivered outside the UK please allow up to 10 working days for delivery. We also may change the courier we use at any time without any prior warning.
We aim to dispatch all orders within just 1 working day!
| Delivery Option | How Long Does It Take? | How Much Will It Cost? |
|---|---|---|
| Free UK Standard Delivery |
3-5 Working days delivery time. We aim to dispatch order within 1-2 working days using Royal Mails 2nd Class delivery service. Date of estimated arrival from purchase date is 4-7 days. |
FREE |
| Fast UK Delivery |
1-3 Working days. We aim to dispctah orders within 1-2 working days using Royal Mails 1st Class service. Date of estimated arrival from purchase date is 2-5 days. |
£1.49 |
| Courier |
Next Working Day. We aim to dispatch orders within 1-2 working days using a courier service. Date of estimated arrival from purchase date is 2-3 days. |
£5.99 |
| Standard Worldwide Delivery | 5-12 Working Days dependeant on your location. We aim to dispatch orders within 1-2 working days. Please note their is a maximum weight limit on internation parcels of 2kg. For larger orders or more specific delivey times please contact us. | Please see at checkout |
RETURNS
All of our items are made to order. As a result we don't offer returns on any of our products. If you find your item has arrived to you damaged then please get in touch with us within 2 days of receiving your item so we can arrange for a replacement to be sent.
From time to time we may ask for photos of the damaged goods or even for them to be returned to us so we can ensure our shipping companies are aware of the issue.
For any personalised items please ensure you enter the correct wording into the fields available as we will copy this exactly. Hashtag Name It are not responsible for any errors on your part.
PAYMENT
Hashtag Name It uses PayPal and Stripe for all it's transactions. We do not hold any details relating to your credit/ debit card. Please note you do not require a PayPal account to complete a transaction, you can pay for your items using your debit/ credit card.
When entering areas of our website that show personal information such as the "Payment" pages and the "My Account" pages, we use entrusted 256bit SSL encryption. This means you are connected to an encrypted server.